SHIPPING AND RETURNS
SHIPPING COSTS
Flat Rate Shipping: For orders that total $49.99 or less, there is a flat rate shipping cost of $7.99, plus $0.50 for each additional product
FREE Shipping on orders $50+: Orders ship FREE if total before sales tax is $50 or more. You must use Coupon Code FREESHIP upon checkout to take advantage of this offer
Local Pick-up: If you live within 10 miles of zip code 45014 (Fairfield, OH), you may pick-up your order and save on shipping. Use Coupon Code LOCAL23 upon checkout to take advantage of $0 shipping costs and local pick-up
PAYMENT: All orders must be paid in full before your package will ship. Processing time begins once payment has been received. Olive Branch 23 Studio, LLC is a registered and licensed business therefore sales tax is charged on all Ohio state orders.
We accept payment by Credit Card or Debit. We also offer a Buy Now, Pay Later with with Afterpay! This payment service allows customers to get their products now and pay in four interest-free installments. More Info >>
ORDER FULFILLMENT: Most of our products are made to order. This means that we begin to create the order once order has been placed. In most cases, our made to order products are typically shipped within 3 business days, but can take up to 5 business days during the busy season. We always outline “3-5 business days” as our fulfillment window. Orders placed between Friday afternoon and Sunday evening will ship the following Wednesday. Ready to ship orders typically ship within 1-2 business days. Orders placed between Friday afternoon and Sunday evening will ship Monday. For Custom Orders and Personalized Products, please review our Custom Order Policy.
SHIPPING: According to the USPS website, USPS Priority Mail is within 1-3 Business Days. Estimated delivery times are generally very accurate, however, exceptions apply and delivery time is not guaranteed. Therefore, our policy is to allow additional time for delivery, especially around the holidays. We ask to allow 3-5 business days for delivery before reaching out to us. You will receive a tracking number via email once order has shipped. It will be sent to the email used at the time of order placement.
Olive Branch 23 Studio, LLC does not take responsibility for any delays caused by the USPS. Please add a few extra days for delivery around holidays.
WRONG DELIVERY ADDRESS: We will not be held responsible for orders being delivered to "wrong" or "old addresses" a customer has on file. All shipping labels are generated directly from the system information entered by the customer and at no time will we alter addresses unless specifically requested by the customer. Should your order be returned to the studio as an "Undeliverable As Addressed", you will be required to pay another shipping fee. Orders shipped to incorrect addresses, as provided by the buyer, will not be reprinted and/or reshipped at the expense of Olive Branch 23 Studio, LLC.
NON DELIVERY OR LOST PACKAGE: We do not issue refunds on non delivery or lost packages. We cannot track down packages that are marked as delivered, but are "not received". Our best piece of advice is to talk to your neighbors, check next to your porch or back door, and talk to those you live with to make sure they didn't stash it somewhere. Your local post office can also help, call and ask to speak to your carrier and ask them where the package was left. They can also help walk you through the investigation process.
DAMAGED ITEMS: If your product arrives damaged, you must complete our Return Request form within 2 calendar days of delivery date for a replacement. We do not replace damaged items after 2 calendar days.
ADDITIONAL INFORMATION
Our goal is for this transaction to be the most smooth and simple purchase you have ever made. But sometimes things go wrong, or you need us to ship your purchase to NYC instead of Walla Walla, or the mailman bends the stay-flat envelope marked "DO NOT BEND" over his knee and shoves it into your mailbox. Send us an email, please. We will try and make everything better.